What Is A Help Desk Engineer? Help Desk Engineer Overview

You’ll graduate a confident, highly trained computer support specialist. IT technical support staff diagnose and solve software and hardware problems for computer users. how to become a help desk engineer IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems.

Job listings will sometimes have listings for “help desk analysts” or “help desk technicians,” or simply “IT help desk.” What’s the difference? The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and be expected to work with minimal supervision, having more experience. Organizations are constantly implementing, updating and upgrading their technology.

How Much Does A Help Desk Technician Make?

Not every day will be as smooth as the last, and having that composure to keep working even when it gets tough is invaluable in this role. The help desk is a customer-facing role, so how you conduct yourself interpersonally is a huge factor in your success. You need to make your interactions positive, value-adding, and thought out, both in terms of how you solve problems https://remotemode.net/become-a-mobile-developer/complete-android-development/ and how you address the client before you. Your job at the help desk is to find the solution the customer is looking for, and for that, you need to be a critical thinker. The answer to a customer’s question may not always be black and white and may take additional information like context or understanding of the system from different perspectives to conclude.

• When people have issues related to electronics, networks, or software, they turn to Help desk support professionals.
• The training includes interactive labs and reviewable assessments that help users understand universal troubleshooting steps.
• They really helped me navigate my career change into software development.
• In addition to this content, she has written business-related articles for sites like Sweet Frivolity, Alliance Worldwide Investigative Group, Bloom Co and Spent.
• The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and be expected to work with minimal supervision, having more experience.
• There are many routes to becoming a help desk technician, but you don’t need to attend several years of schooling.
• You will find that most employers are willing to train you on the job, or even provide some work-related training (such as computer repair courses).

There are a lot of factors involved including the particular job responsibilities, years of experience, and the area of the country where the employer is located. A more senior position like a help desk supervisor or IT technician lead could earn $70,000 or more a year. IT support positions like we’ve been describing can be called by a few different names.

Udemy IT Help Desk Professional

In addition to HubSpot’s free help desk, HubSpot Academy offers free, online training that helps you get familiar with its customer service tools. The “Understanding Help Desk” course breaks down each tool in the ServiceHub suite and explains how your reps can use each feature to save time and automate functions. By having your reps complete this course, you’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support.

Most help desk support personnel use software to create and respond to tickets and user requests. You’ll need to be able to learn how to use various software platforms that help you assist internal and external customers.Prior experience with similar software will help. However, the company that you work for should provide training for the type of software that they use. If you have a working knowledge of various types of technology, you’ll make an excellent help desk support professional.